By default, Payt sends declarations to the basic insurer first. When a patient has basic insurance with insurer A and supplementary dental insurance with insurer B, the declarations process can become complex.
Solutions for sending the declaration to the correct (supplementary) health insurer
There are several ways to ensure the declaration is sent to the patient's supplementary health insurer.
Patient submits to the supplementary insurer themselves: after the declaration has been sent to the basic insurer, the patient can submit the remaining amount to the supplementary insurer themselves. This is a straightforward solution that requires no changes in Payt.
Perform a manual COV check: after the declaration has been sent to the basic insurer, you can perform a manual COV check and send the declaration to the supplementary health insurer afterwards.
Disable the COV check: if you are certain that all insurance details have been entered correctly in your practice software, the COV check (Insurance Verification Check) can be disabled in Payt. The declaration will then be sent directly to the insurer you have specified. Discuss this with the Payt service desk.
Submit declarations separately: in some cases, declarations can be submitted separately. Contact the Payt service desk in advance so that the COV check can be temporarily disabled.
Important: always discuss structural changes, such as disabling the COV check, with the Payt service desk in advance to prevent declarations from failing during submission.