To (automatically) match incoming transactions to cases, you need the 'Reconciliation' module. Read more: How do I activate the 'Reconciliation' module in Payt?
Every bank account has transactions that are not relevant to accounts receivable management, such as transactions related to purchasing or bank charges. These transactions cannot be linked to a case in Payt. There are three ways to handle them:
Not importing transactions: See step 3.4 of this support article
Ignoring a transaction
You may receive a transaction for which no invoice is known in Payt. You can ignore such a transaction to maintain a clear overview of which transactions still need to be linked.
Open the transaction you want to ignore.
Select the 'Ignore' icon in the top left.
The transaction is now ignored and will no longer appear among the outstanding transactions.
Some situations where ignoring a transaction may be appropriate:
The transaction has no corresponding invoice known in Payt.
The transaction is an outgoing transaction for which no credit note is known in Payt.
Undoing an ignored transaction
Did you accidentally ignore a transaction? Use the 'Reopen' icon on the transaction page to set the transaction back to outstanding.
Ignoring multiple transactions at once
To ignore multiple transactions at once, use the bulk actions.
Select 'Transactions' from the menu in the top left. You will now see all transactions imported from the bank account.
Check the transactions you want to ignore.
Select 'Bulk actions' in the top right and choose 'Ignore'.
Deleting a transaction
There may also be situations where a transaction needs to be deleted from Payt entirely, for example if you do not want other Payt users to be able to view it.
Open the transaction you want to delete.
Select the arrow next to 'Ignore' in the bottom right and choose 'Delete transaction'.
Confirm your choice to delete the transaction. It will no longer be visible in Payt.
Tip: Use the 'Bulk actions' button on the transactions overview page to delete multiple transactions at once.
Recovering deleted transactions
Did you delete a transaction that you want to restore in Payt? You can recover deleted transactions by synchronising the bank account.
Go to the organisation dashboard via the Payt logo in the top left.
Select 'Organisation settings' in the top right.
Select the 'Bank connections' tab on the left.
Under the bank account whose transactions you want to recover, select 'Synchronise'.
Indicate that you want to synchronise deleted transactions.
Specify the time period for which you want to retrieve the bank transactions again.
Select 'Synchronise' to retrieve the transactions. It may take a moment before the transactions reappear.