How does VECOZO's validation work?
After you upload a declaration file in Payt, Payt splits the declarations and groups them per health insurer. That bundle is then submitted to the relevant insurer via VECOZO.
Before forwarding the bundle, VECOZO checks whether it meets a number of requirements. If the bundle does not meet these requirements, VECOZO rejects the entire bundle, not just the declaration containing the error. All declarations in that bundle will then show the status 'Failed' in Payt.
What causes a declaration to fail?
Common causes are:
Payt is not authorised
You have not authorised Payt to submit declarations on behalf of your practice via VECOZO. Read how to resolve this: Getting started with Payt
Formal error in a declaration
For example, calculating material or laboratory costs without an accompanying treatment code.
Incorrect or missing data
For example, a missing AGB code or an invalid UZOVI code.
VECOZO always includes a rejection reason or error code with every failed submission. You can find this in Payt on the relevant declaration.
What do I do when a declaration has failed?
Open the failed declaration in Payt and review the error code or rejection reason.
Determine what needs to be corrected based on the error message.
Correct the error. This usually needs to be done in your dental software. You can then re-upload the declaration.
Tip: Can't figure it out, or is the error message unclear? Contact the Payt service desk. They can help to figure out the exact cause and can help you find a solution: How do I contact Payt support?