Why would I want to disable sending?
In Payt, you can disable invoice sending per customer, for example if invoices are already being sent in another way. You can also disable the sending of the final reminder, for example because you do not want to mention debt collection costs, have special arrangements, or want to spare the relationship with this customer.
Disabling the final reminder has no impact on amicable debt collection. If debt collection cases are activated for your administration, the debt collection case will simply be started, even without sending a final reminder.
Tip: Do you want to temporarily pause all reminders for a specific customer rather than permanently disabling them? Pause the reminders for that customer. Read how this works in this article.
How do I disable invoice sending or final reminders for a customer?
Open the customer page in Payt.
Go to 'Customer settings' in the top right.
Go to the 'Sending settings' tab in the left menu.
Under the 'Sending settings' heading, enable the desired option. Both settings are disabled by default:
Do not send invoices: enable this setting to stop sending invoices.
Do not send final reminders: enable this setting to stop sending final reminders.
The change takes effect immediately. Scheduled invoice sendings and scheduled final reminders that have not yet been sent will also be blocked.
Please note: the 'Do not send invoices' setting also applies to credit notes, zero amount invoices, and prepaid invoices. If you want to set globally whether these special invoice types should or should not be sent, read this article.