How do I pause an invoice, customer, or debt collection case?
Go to the page of the customer, invoice, or debt collection case.
Click the 'Actions' button in the top right corner.
Select 'Pause'.
Good to know: when pausing a customer, you can choose between fully pausing or pausing reminders only:
Fully paused: No communication is sent to the customer automatically.
Paused for reminders: Invoices are still sent, but reminders are not.
Do you want to pause an invoice that is already part of a collection case? In that case, the invoice can no longer be paused individually. Instead, pause the collection case or the entire customer.
How do I resume the invoice, customer, or debt collection case?
Go to the page of the customer, invoice, or debt collection case.
Click the 'Actions' button in the top right corner.
Select 'Resume'.
Tip: Even if the file is paused, your customer can still pay the invoice and/or any collection costs as usual.