Where do I configure the automatic forwarding of collection cases?
Open your administration settings via the gear icon in the top right of Payt.
Open the 'Invoicing' tab on the left.
Scroll to the 'Debt collection cases' section.
If you want collection cases to be automatically forwarded to a bailiff, turn the toggle on.
Save your changes at the bottom of the page.
What is the difference?
Automatic forwarding: once a collection case reaches the end of the process, it is automatically forwarded to the linked bailiff. No action is required on your part.
Manual approval: you will receive a notification (if configured in your 'Notification' settings) when a collection case is ready to be forwarded. You review the case yourself and decide whether to forward it to the bailiff.
Haven't linked a bailiff to Payt yet? Read first: How does connecting a bailiff in Payt work?