How does Payt determine my customer's language?
By default, we take the language for communication with your customer from the accounting system of your administration. We always look at the language registered for the customer, not at the customer's country.
Example: a customer based in Belgium can be Dutch-speaking or French-speaking. The country therefore doesn't automatically determine which language we use.
Don't we receive a language for a customer from the accounting system? Then we use the default language of your administration. Is the language from the accounting system not in the list of available languages? Then we fall back on the default language or the fallback language.
Read more about the default language and fallback language for the entire administration: How do I set the formality and default language for invoice and reminder communication?
How do I see which language is imported for my customer?
Open the customer page.
Click 'Customer settings' in the top right. You go straight to the 'General' tab.
Look at the 'Language' setting. Below it, it says 'The default imported language for this customer is...', followed by the language we import from the accounting system.
How do I set a different language for a specific customer?
Do you want to use a different language for a customer than the language from your accounting system? You can change this yourself.
Open the customer page.
Click 'Customer settings' in the top right. You go straight to the 'General' tab.
Under the 'Language' setting, choose the language you want to use for communication with this customer.
Click 'Save changes' at the bottom of the page.
You can choose from Dutch, Flemish, English, German, Danish, French, Spanish, Italian and Polish.
The language you choose manually takes priority over the language from your accounting system. If you later change the language in your accounting system, the language you chose in Payt still applies. For other customers, the language from the accounting system continues to apply.
The new language only applies to communication you send after the change. Invoices and reminders that have already been sent don't change.
What difference will I notice in Payt between Dutch and Flemish?
Both languages are Dutch, but the texts your customer receives differ slightly. The difference is mainly in the formality and in some word choices. For example, for direct debit we use 'automatische incasso' in Dutch and 'domiciliëring' in Flemish.
How do I reset a manually chosen language to the imported language?
Do you want to use the language from your accounting system for a customer again? You can undo the manual choice.
Open the customer page.
Click 'Customer settings' in the top right. You go straight to the 'General' tab.
In the list under the 'Language' setting, choose 'Default'.
Click 'Save changes' at the bottom of the page.
From then on, we use the language we import from your accounting system for this customer again.