What types of email errors are there?
If an email cannot be delivered, you will see the notification 'Email undeliverable'. Payt distinguishes between two types of email errors:
Soft bounce: the email cannot be delivered temporarily, for example because of a full mailbox or a temporary issue with the recipient's mail server.
Hard bounce: the email cannot be delivered permanently, for example because the email address does not exist or is misspelled. The email address is then blocked.
Read what the error message means and how to resolve it in 'How do I resolve the error message ‘Email not deliverable’?'
What happens by default?
By default, the invoice is blocked, for both soft bounces and hard bounces. Nothing more is then sent for that invoice, including reminders. No letter is sent automatically either.
Note: you do not receive an email or any other notification when an email cannot be delivered. So keep an eye on this yourself in Payt, for example via 'Undeliverable communications' on the dashboard.
What can I configure?
You decide what Payt does with emails that cannot be delivered. Go to the gear icon in the top right (administration settings) and choose the 'Email' tab. There are three options:
Block the invoice (default)
The invoice is blocked and no further actions are taken.
Send a letter
The invoice step that failed by email is resent by post.
Subsequent actions are sent by email again.
Block the invoice and send a letter
The invoice step that failed by email is resent by post.
The invoice is then blocked, so that further actions are not carried out automatically.
Do you choose an option with a letter? Then you can also set whether the letter is only sent if the failed email address was in the 'To' field, or also if it was in CC or BCC.
How do I resume a blocked invoice?
An invoice that was blocked because an email was undeliverable has to be resumed by you. First resolve the cause, then resume the invoice via the 'Actions' button on the invoice page. The 'Email undeliverable' notification then disappears automatically.
You can find the complete step-by-step plan, including resending the email, in 'How do I resolve the error message ‘Email not deliverable’?'
What happens when a large number of emails suddenly cannot be delivered?
Sometimes many emails cannot be delivered in a short period of time, for example because something has changed in your email settings. Have you set up that a letter is sent in that case? To prevent many letters from being sent at once, Payt then pauses letter sending automatically.
This happens when at least 100 emails have been sent in one week and at least half of them could not be delivered.
Have you received a notification that letter sending has been paused? Please contact Payt support.