The change has not yet been imported into Payt
Cause: Payt automatically imports your data once a day. If you've made a change but the daily import hasn’t run yet, the update hasn't been fetched.
Solution: If the change needs to be visible immediately, you can start a manual import. Otherwise, wait for the next scheduled import.
The customer has no outstanding invoice
Cause: Payt only imports customers with outstanding invoices. If the customer has no open invoice, Payt will not process the change until there is one.
Solution: Wait until the customer receives a new outstanding invoice.
There is a validation error during the import
Cause: Payt checks for data consistency during import. If there's a validation error, no updates are made until the error is resolved.
Solution: Review the validation error and fix the issue in your accounting package.
The customer, invoice or payment term is ignored
Cause: It’s possible to exclude a customer, invoice, or payment term in Payt. When ignored, these are not updated, even if they previously existed in Payt.
Solution: If this is intended, no action is needed. Otherwise, remove the item from the ignore list.