Viewing the status of a sent email
Follow the steps below to see whether a customer has opened the online invoice portal from a specific email.
Open the page of the invoice, customer, or debt collection case.
Find the email in the timeline on the right for which you want to know whether the portal was opened. Click the blue text 'Email' to open the email.
A pop-up will appear showing the sent email. At the top you can see the status of the message:
Does it say 'Opened on [Date]'? Then the online invoice portal was opened via this email.
Does it say 'Unknown'? Then the online invoice portal was not opened via this email.
Please note: The status only indicates whether the customer opened the customer portal via the link in the email, not whether the email itself was read.